Internet Marketing Overload

If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

Are extra charging hurting you?

Recently i noticed that my monthly auto responder charges had gone up by $10 a month. Curiously i wondered why, but thought maybe it is just a glitch and will be sorted out next month on the bill.

When the next bill arrived, i noticed that the extra charge was included again. The best thing to do would be to submit a support ticket to the owner. I did this with the following question.

Dear Sir,

I have noticed that on the last two bills that i have been charged $10 extra on each bill and i do not know why this is. I know that i imported some new leads over the previous few months. Most of those leads did not confirm or asked to be removed. I make a point of clearing out these sort of thing each day or week. I have checked the amount of leads that i have up to today and have just under 1400. This is way below the 10,000 mark that i would have to pay extra for. Would you please look in to this and tell me the reason for the increase of $10 per month to my account.

I waited only a couple of days for the reply, which i have included below:

” Hello,

When you delete an unconfirmed prospect, it only
removes them from view for you, not from the database
of the system. We must maintain these records for the
account for a period of no less than one year for ISP
relations, therefore, the list size includes all of
these prospects, confirmed or not.”

To Your Success,
Gary “The Ace” Ambrose
Email Aces Support

To say that i was surprised by the reply, is an understatement. There was nothing in the ToC, faqs etc, saying or implying this when i joined up with Email Aces. During a recent online seminar that i attend each Saturday and which i might ad, have many top end marketers attend each week. As it was an open question event, i decided to ask if it was normal for an auto responder to have this rule of keeping deleted unconfirmed leads on for a year and charging the client for a list size of exceeding the 10,000 mark. I was told be many that this is not the norm and that other top auto responder owners, like aWeber etc, do not do this.

I am therefore left with the option of carrying on paying the extra $10 per month for a year (that would pay another six months of payments at the normal price), or to move my list to a new responder like aWeber. This is exactly what i plan to do as soon as i have the finance, as i work on a very tight budget. I will offer my list a decent bonus package to stay with me and move over. If i lose most of the list, then i will only probably lose those that are not really interested anyway.

What can you take from this?
When you first decide to get an auto responder, ask the support area first if deleted leads are kept on the system for any period of time and if they are ask at what extra cost will you be charged. Do not be afraid to ask this question or any other things that you want to know in advance before signing up. Under no account import big numbers of free leads etc, even if they are pre-confirmed until you know this. I made the mistake and now hopefully you will not…

I do hope that this post has been informative and do feel free to comment or back link to this post.

Success comes through experience

Vince Andrews

Popularity: 35% [?]